Smart meters are replacing traditional gas and electricity meters in homes, small businesses and schools across Great Britain as part of an important upgrade to the national energy infrastructure and underpinning the cost-effective delivery of Government’s net zero commitment.
The rollout of smart meters to non-domestic sites within the mandate is estimated to lead to £1.5 billion of energy consumption reductions [1], driven by these consumers engaging with their smart meter data and identifying ways to reduce their energy use.
In order to drive forward further innovation and provide customers will access to their data, the Department of Energy Security and Net Zero have introduced policy changes to improve the smart meter data offer for non-domestic consumers. The scope of the policy changes apply to all customers to smaller businesses where the site supplies is in electricity profile classes 1-4 or with gas consumption below 732 MWh per annum.
This will enable non-domestic consumers and their nominated third parties to request free access to (up to) 12 months of their historic smart meter energy use data in a machine-readable format via the internet. As per the policy, we will respond to data access requests within 10 working days, either granting data access (where all legal requirements are met) or clearly outlining why the request has been rejected and next steps.
We will make available free, user-accessible energy use information to customers within the scope of the Default Data Offer. Customers are required to contact our Account Services team on account.services@evolve-energy.com or by calling 0843 504 7799 to confirm they wish to access their data. You will be asked to verify your identity or provide a letter of authority if you are a TPI acting on behalf of a customer. Our AS team will provide a login to a hosted data portal to allow you to retrieve your half-hourly (electricity/gas) data retrieved from the AMR meter.
We will regularly raise customer awareness of the routes by which you can access your smart meter energy use data for free.
