This will enable non-domestic consumers and their nominated third parties to request free access to (up to) 12 months of their historic smart meter energy use data in a machine-readable format via the internet. As per the policy, we will respond to data access requests within 10 working days, either granting data access (where all legal requirements are met) or clearly outlining why the request has been rejected and next steps.

We will make available free, user-accessible energy use information to customers within the scope of the Default Data Offer. Customers are required to contact our Account Services team on account.services@evolve-energy.com or by calling 0843 504 7799 to confirm they wish to access their data. You will be asked to verify your identity or provide a letter of authority if you are a TPI acting on behalf of a customer. Our AS team will provide a login to a hosted data portal to allow you to retrieve your half-hourly (electricity/gas) data retrieved from the AMR meter.

We will regularly raise customer awareness of the routes by which you can access your smart meter energy use data for free.