Customer

Manage

Submit a meter reading

How to submit a meter reading and details on smart meters, P272 and more.

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Online forms

To save you some time scanning through the website, we have collated all of the documents on this page.

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Change of Occupier

Are you moving in or out of a property? Please complete this form and return it at your earlient convenience.

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Support

Emergency contacts

Gas and Electricity emergency numbers.

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Documents

Policies & Documents

The latest in energy industry regulations, updates and information

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Standard Deemed Rates

Electricity or gas supplier is required to provide electricity/gas to the customer and that the customer is required to pay for that electricity or gas at the supplier’s published rates until alternative arrangements have been agreed.

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Wherever you are on your energy journey, we can help.