Policies & Documents

The latest in energy industry regulations, updates and information

How Do I Make A Complaint?

etting things right first time is really important to us, but sometimes things don't go quite to plan. If you are unhappy with our service, this is the process you can follow

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Standard Deemed Rates

UK legislation covering the supply of electricity or gas stipulates that when a Company takes over or regains the responsibility of a property, they’re deemed to have entered into an agreement with the registered electricity and/or gas supplier to that property.

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Non-Domestic Smart Meter Data

The latest in energy industry regulations, updates and information.

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Rota Load Disconnection Alpha Identifiers

On October 6th 2022 the National Grid Electricity System Operator (ESO) published their 2022 – 23 Winter Outlook report. The report was published at a time of unprecedented flux both domestically and abroad, largely stemming from the Russian invasion of Ukraine earlier this year, and outlined a number of scenarios that could occur this winter. 

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Smart Meter Installation Targets

As part of a nationwide scheme set out by the BEIS in June 2020, all UK licenced energy suppliers must comply with a new regulatory framework for the rollout of smart meters. The framework sets binding annual installation targets for all suppliers in the market and will run until the end of 2025. Evolve Energy are required under Gas and Electricity Licences Standard conditions to publish our smart meter installation targets.

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Energy Theft

When someone deliberately interferes with a gas or electric meter, so their energy usage isn’t recorded properly, or stops being recorded altogether.

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Consolidated Segmental Statements

Evolve Energy's Consolidated Segmental Statements, prepared in accordance with Ofgem guidance under Standard Licence Condition 19A, providing transparency of our supply activities and profitability across each financial year.

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Everything you need to know

 TNUoS Charges 2026/27

What Businesses Need to Know

The National Energy System Operator (NESO) has published its final Transmission Network Use of System (TNUoS) tariffs for 2026/27. These final rates indicate a substantial increase in costs for demand customers as the UK accelerates investment in its electricity infrastructure to support renewable generation and long-term grid resilience.

Why TNUoS Charges Are Increasing

Several key factors are driving the uplift:

Grid modernisation and reinforcementMajor upgrades are required to transport power from new renewable assets—such as large offshore wind farms—to demand centres across the UK.

Ofgem’s RIIO-ET3 price control

The new regulatory period increases revenue allowances for Transmission Owners to fund this system transformation.

Targeted Charging Review changesMore costs are allocated through fixed daily charges, increasing the demand residual component.

Lower UK electricity demandCosts are being recovered across a smaller base of consumption, raising the per-unit cost.

Inflation and financial modelling updatesAdjustments to capital allowances and economic assumptions also contribute.

These changes are designed to support the UK's transition to a low-carbon electricity system. However, they will increase non-commodity costs for all electricity users from April 2026.

Final Rates for 2026/27

NESO’s published rates depend on your meter classification and location.You can find the full tariff tables and methodology here:https://www.neso.energy/industry-information/charging/tnuos-charges

How Charges Are Applied

• The non-locational demand residual (£/site/day) will appear on your invoice as a standalone line item, based on your distribution band.• Consumption-based charges are included within NHH unit rates.• For HH supplies, an interim charge structure applies.

Final tariffs have now been published by NESO.

Our Commitment

If you have questions or would like to understand how these changes may affect your organisation, please get in touch here https://www.evolve-energy.com/contact

Fuel Mix Disclosure

Where does our electricity come from?

Our Fuel Mix shows where our electricity comes from. We are required by Ofgem to disclose our fuel mix and any part of electricity purchased for supply that we do not hold relevant evidence for is derived from the Residual Fuel Mix.

Evolve Energy Supply Limited Fuel Mix Disclosure relates to total electricity supplied in the period 1st April 2025 to 31st March 2026, and are as follows:

*Source is Fuel mix disclosure data table (publishing.service.gov.uk) 4. UK fuel mix (for comparison).

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The Residual Fuel Mix is taken from the Department for Energy Security & Net Zero Fuel Mix Disclosure Data Table.

Feed-in Tariff

The Feed-in Tariff (FIT) scheme is a government programme designed to promote the uptake of small-scale renewable and low carbon electricity generation technologies.

The scheme was introduced in April 2010 and requires participating licensed electricity suppliers to make payments on both generation and export from eligible installations. The FIT scheme is available for anyone who has installed, or is looking to install, one of the following technology types up to a capacity of 5MW, or 2Kw for micro-CHP:

  • Solar photovoltaic (PV)
  • Wind
  • Micro combined heat and power (CHP)
  • Hydro
  • Anaerobic digestion (AD)

All Licensed Electricity Suppliers are required to participate in some aspects of the FIT scheme, including declaring their FIT status annually and taking part in the periodic and annual levelisation process.

Licensed electricity suppliers cannot offer FIT to customers unless they are confirmed to be a FIT licensee for which their status must be confirmed to Ofgem by 14th February each year based on one of the following three categories:

  • Mandatory FIT licensee – Any supplier that has at least 250,000 domestic customers as at 31 December of the immediately preceding FIT year
  • Voluntary FIT licensee – Any supplier that has less then 250,000 domestic customers but elect to register and make FIT payments to certain eligible generators
  • Non-FIT licensee – for the FIT year starting on 1 April following the FIT notification

For more information on the scheme and how to apply please follow this link to the Ofgem website.

BPG’s status is presently a Non-FIT licensee.

Access to premises

In accordance with the Electricity Act 1989, Section A: Standard Conditions For All Suppliers 11 to 19: Industry Activities and procedures – Part 13 Arrangements for site access, Evolve Energy requires safe and unobstructed access to any supply point under our registration at all reasonable times for any purpose, provided that in an emergency access shall be afforded at any time without notice.

Energy intensive industries

In the 2015 Autumn Statement, the Government announced its intent to reduce the impact of renewables policies on the costs of electricity for the most Energy Intensive Industries (EIIs).

This proposal would see EIIs exempt from a significant proportion1 of the costs of the Renewables Obligation (RO) and the Small Scale Feed-in Tariff (ss-FiT), in order to ensure that they maintain their competitiveness internationally. EII’s are currently entitled to cash compensation from the cost of these schemes (i.e. they pay the costs but receive compensation from the Government). From April 2017, it is proposed that this would change to a direct exemption at source; however, this is subject to State Aid Approval.

Under this exemption, companies operating in sectors such as metal casting, heavy manufacturing and mining will benefit, but non-exempt customers will pay extra to cover the cost of the exemptions. This cross-subsidy will put further upward pressure on prices for these non-EII customers.

What are EII’s?

EII’s are Energy Intensive Industries which include sectors such as mining and heavy manufacturing, and are distinguished by their trade and electricity intensity.

What is the potential impact for non-exempt customers?

It is estimated that approximately 17TWh will be exempt from the Renewables Obligation (RO) and Feed In Tariff (FiT), with non-eligible customers expected to absorb the extra costs. This policy could add approximately £1.10/MWh to the RO forecast and around £0.30/MWh to the FiT forecast. This would mean an increase from current rates upwards of 6.3% and 6.4% for RO and FiT respectively. Costs will be recovered through the invoice charges of non-exempt customers.

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Non-Domestic Smart Meter Data

Smart meters are replacing traditional gas and electricity meters in homes, small businesses and schools across Great Britain as part of an important upgrade to the national energy infrastructure and underpinning the cost-effective delivery of Government’s net zero commitment.

The rollout of smart meters to non-domestic sites within the mandate is estimated to lead to £1.5 billion of energy consumption reductions[1], driven by these consumers engaging with their smart meter data and identifying ways to reduce their energy use.

In order to drive forward further innovation and provide customers will access to their data, the Department of Energy Security and Net Zero have introduced policy changes to improve the smart meter data offer for non-domestic consumers. The scope of the policy changes apply to all customers to smaller businesses where the site supplies is in electricity profile classes 1-4 or with gas consumption below 732 MWh per annum.

These policy changes consist of:

On-request data offer: This will enable non-domestic consumers and their nominated third parties to request free access to (up to) 12 months of their historic smart meter energy use data in a machine-readable format via the internet. As per the policy, we will respond to data access requests within 10 working days, either granting data access (where all legal requirements are met) or clearly outlining why the request has been rejected and next steps.

Default data offer: We will make available free, user-accessible energy use information to customers within the scope of the Default Data Offer. Customers are required to contact our Account Services team on Account.Services@evolve-energy.com or by calling 0843 504 7799 to confirm they wish to access their data. You will be asked to verify your identity or provide a letter of authority if you are a TPI acting on behalf of a customer. Our AS team will provide a login to a hosted data portal to allow you to retrieve your half-hourly (electricity/gas) data retrieved from the AMR meter.

Awareness raising requirements with respect to data: We will regularly raise customer awareness of the routes by which you can access your smart meter energy use data for free.

[1] https://www.gov.uk/government/publications/smart-meter-roll-out-cost-benefit-analysis-2019

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