
How we work
We see Energy Consultants (and Third Party Intermediaries (TPIs) as Ofgem likes to call you) as our long-term partners; together we deliver the best solutions to business customers.
How We Work With Energy Consultants
Relationship
Management
We establish a suite of documents that will govern our relationship including a Non-Disclosure Agreement, Consultancy Agreement, Management Fee Agreement and Trading Agreement. We require Letters of Authority to be in place for all customers.

Relationship
Management
Building
Trust
We like to start our relationships by exploring an opportunity – no matter how small – for doing business together. This helps us get a good feel for each other and enables us to demonstrate our credentials and prove that we’re true to our word.
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Building
Trust
Adding
Value
We work hard to understand where you’re at in your evolution and how we can add value. Our goal is to ensure you deliver the optimum solution for your customers through both our strategic and operational support.

Adding
Value
Varied
Options
We operate flexible baskets and consortiums for smaller energy users and bespoke flexible arrangements for larger organisations in line with their risk appetite. We can also explore conventional and non-conventional energy supply solutions that enable you to rely on us as an approved and trusted partner.

Varied
Options
Individual
Approach
We will allow you access to electricity and gas flexible purchasing arrangements on significantly lower volume thresholds than the traditional players. And, we’ll treat you on your own merits based on your individual circumstances

Individual
Approach
Proactive
Communication
We advocate regular performance reviews and believe that regular communication holds the key to unlocking powerful synergies to our mutual benefit.

Proactive
Communication
Different
Our fresh, disruptive approach sets us apart from traditional energy suppliers
Committed
We make long-term investments in our people, systems & infrastructure.
Connected
We have deep established relationships with all key industry participants
Commercial
We offer innovative flexible terms for both end-users & partners
Personal
We're not faceless - our customers speak to real people who care, not a call centre.
Advanced
You benefit from our sophisticated in-house industry interface & billing engine.
We're Here With Answers
We've gathered together some of the most commonly asked questions we get asked.
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Do you work with Brokers?We do work with brokers – but we do not deal with brokers who predominantly operate with micro-businesses or SMEs.
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My organisation doesn’t use the services of a Consultant/TPI, so can I deal with you directly?Yes, we supply customers of varying sizes that deal with Evolve Energy directly.
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How can you help us convert more of our customers to flexible purchasing arrangements to mitigate commodity exposure?We certainly can help you. Even though we cannot advise you when to purchase energy, we have tools and software that can be provided to help inform your decision. We will also support you in explaining the different mechanisms that exist.
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How do you onboard a major customer portfolio and how do you keep risk to a minimum?Moving a portfolio from an incumbent supplier can be a cause for concern. However we want everyone in the process to feel confident. Transfer readings form a big part of the Consultant and Customer’s consideration in transferring energy supplier especially for large multi-site portfolios. Evolve Energy, for example, can provide details of the D0086 electricity transfer readings to demonstrate that we will always raise our invoices to these readings despite the outgoing supplier often using estimates. This empowers our Partners to validate invoices which we consider to be vital for them to know that our billing is accurate.
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My client cannot access a long-term flexible framework because of their credit position – can you help?If your customer wants to protect their commodity exposure and purchase energy on a long term horizon but they cannot access a long term flexible framework because of their credit position, we’re often able to help. We will explore numerous options to give the customer what they want if we can mitigate our credit exposure. This can include cash margining to cover the mark-to-market risk and advance payment or a combination of both.
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Who can we contact if we have more questions or concerns?If you have any further questions or concerns, please feel free to reach out to your usual contact within our account management team or our customer support team. We are here to support you through this transition.

Ways To Get In Contact With Evolve Energy
Call Us
Or fill out our contact form, please see below