Introduction
Evolve Energy is currently going through a period of expansion, which has resulted in us having several new requirements within the business. We are looking for a TPI Account Manager and a Senior TPI Account Manager to join our Corporate Accounts team.
Role Purpose
The Account Manager roles will form part of the Corporate Accounts team and will be responsible for managing our Third-Party Intermediary (TPI) accounts, ensuring that the TPIs and customers are always provided with a high level of service. The roles will be an integral part of the team and will be there to effectively drive quality and service. The roles act as the primary point of contact between the company and its’ clients.
Duties and Responsibilities
Manage TPI accounts to ensure excellent quality and service is provided, including managing engagement through telephone and face to face meetings
Manage renewal portfolio to maximise retention and revenue
Building awareness and reporting on Evolve Energy KPIs
Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties
Monitor and report on competitor and TPI activity
Understand and manage TPI portfolio performance – rates, consumption, debt etc.
Understand key business processes and how Evolve Energy’s internal software is used to manage these
Personal skills and experience
Previous experience working in a B2B Energy Supplier or TPI Account Management role
Proven ability to manager customer relationships, a high workload, and balance priorities
Possess strong planner, organisational, presentation, documentation, and report writing skills
Must be comfortable working in a fast paced, ever-changing environment
Establish and maintain excellent working relationships with partner organisations and affiliates
Ability to exploit opportunities that are complementary to the business goals
Achieve excellence through delivery of market leading customer service
Understand and manage TPI portfolio performance – rates, consumption, debt etc.
Understand key business processes and how Evolve Energy’s internal software is used to manage these
The ideal candidate
You will be come from a strong Account Management background, ideally within the Energy industry. You will be a strong communicator and a results-driven individual. Proven experience in account management, sales or customer success is essential. Demonstrable skills include revenue growth within accounts, customer satisfaction, client retention and account profitability.
If you’re ready to be part of a passionate, collaborative team that’s driving change in the energy sector, we’d love to hear from you.
What’s in it for You:
We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Evolve Energy offer a range of benefits such as:
Flexible & Hybrid work hours
An amazing team with a community feel
Opportunities to grow and develop your career.
Regular recognition and reward programs
Enhanced Annual Leave
Free Refreshments & Breakfast
Cycle to work & EV scheme
Private Healthcare, Cash Health Plans & Annual fitness membership contribution
Company Sick Pay Scheme
Employee Discount Scheme
EAP – health assistance and mental health first aiders
Company pension
Volunteering Days
Social Events
*Qualifying criteria
Roles maybe subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Evolve Energy could be the next step in your career journey.
Ways To Get In Contact With Evolve Energy
Call Us
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