Introduction
As part of our growth strategy, we are seeking an enthusiastic and hardworking IT Service Desk Technician. You will be joining at an exciting and pivotal time supporting and maintaining business growth.
We provide full training and continuous coaching inhouse you will be given full in-depth regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate differences and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Scope of the Role
Evolve Energy are currently recruiting for an IT Service Desk Technician to join our busy support team. You will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in Lytham with occasional travel to other sites.
You will also be involved in onboarding and offboarding employees, managing assets, and maintaining Office 365 environments, security, and Active Directory.
This position requires a proactive individual with excellent communication skills and the ability to handle multiple support requests efficiently.
You will need a ‘can do’ attitude and a proven track record in data analysis so that you can spur on change and start making a difference straight away. We provide full training and continuous coaching inhouse you will be given full in-depth regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
Key Working Relationships (Internal): CEO, Operations Director; Operations Manager; Head of People; Head of IT; the role will have integral links working with all departments.
Roles & Responsibilities
This is a practical, hands-on support role where you'll be involved in everything from setting up hardware to troubleshooting software issues. You’ll be supporting PCs, laptops, mobile devices, conferencing equipment, and telephony systems while managing user accounts and assets across multiple sites. The role requires a mix of remote and onsite support, including travel to other locations.
What You'll Be Doing:
MAIN DUTIES
Act as the first point of contact for technical issues and respond to incidents coming through Service Desk and providing solutions or escalation to appropriate team members
Delivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs
Carry out routine configuration and installation of software and hardware
Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner
User onboarding/offboarding processes
Logging and maintaining of assets and user equipment register
Take a proactive approach to IT security and regulatory compliance
Daily Infrastructure maintenance and monitoring tasks
Documenting process and contributing to the IT knowledgebase
GENERAL
Work collaboratively across Evolve Departments.
Work with relevant colleagues to ensure that the department’s work meets all organisational and legal frameworks, including but not exhaustively health and safety, safeguarding policies, GDPR, licensing and equality, diversity and inclusion.
Service relevant meetings
Carry out any other duties as may be reasonably required
This is an incredible opportunity for the right individual to flourish in a long-term IT career within a forward-thinking and progressive business
Personal Specification Skills & Experience
What Makes You the Perfect Fit;
You will have knowledge of Windows operating systems and familiarity with macOS
An understanding of network protocols (TCP/IP), network configuration (routing, switching, firewalls, Wi-Fi), and troubleshooting network connectivity issues
Proficient in supporting and troubleshooting desktop PCs, laptops, mobile devices, and peripherals (printers, etc.)
Experience with Microsoft Office suite, Active Directory for user and permissions management, and other common business applications used by the company
Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms like Microsoft 365, Azure AD, and potentially other cloud services used by the business
Basic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recovery
Strong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and root cause analysis
Ability to document troubleshooting steps, resolutions, and knowledge base articles for future reference and support
Bonus Points if you:
The ideal candidate will have significant experience of working in an IT support or service desk role, with experience resolving issues through 1st line to 2nd line support.
A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be required.
Personal Attributes:
Proactive with a real hands on, can do approach.
Able to use their initiative, and will complete tasks, no matter how big or small.
Excellent people skills, able to collaborate with a wide range of people to meet deadlines
Strong written and verbal communication skills
Highly organised, with good time management skills
The above serves as a guide and is not exhaustive; all professional staff are expected to undertake other duties and projects as may be reasonably required by the business in accordance with the grade of the post.
What’s in it for You:
We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Evolve Energy offer a range of benefits such as:
An amazing team with a community feel
Opportunities to grow and develop your career.
Regular recognition and reward programs
Enhanced Annual Leave
Free Refreshments & Breakfast
Cycle to work & EV scheme
Private Healthcare, Cash Health Plans & Annual fitness membership contribution
Company Sick Pay Scheme
Employee Discount Scheme
EAP – health assistance and mental health first aiders
Company pension
Volunteering Days
Social Events
Roles maybe subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Evolve like many other organisations, operate a hybrid working model* with a mix of office and home working. We believe this supports us to deliver our best work while allowing the flexibility to maintain balanced and healthy lives.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Evolve Energy could be the next step in your career journey.
*Qualifying criteria following successful completion of probationary period
Ways To Get In Contact With Evolve Energy
Call Us
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