Introduction
Are you ready to step into a dynamic role that offers a thrilling blend of responsibility, strategic thinking, and operational excellence? Look no further – Evolve Energy is seeking a passionate and professional Settlements and Metering Analyst to join our vibrant team!
Scope of the Role
The Settlement and Metering Analyst will assist in performing the correct processes in a timely manner, whilst ensuring exceptions are resolved effectively and efficiently to ensure that the company achieves the highest levels of settlement performance. A crucial role to the business, working within a team to deliver a high level of service at all times and delivering the key business objectives.
Key Working Relationships (Internal): Head of Industry Operations, the role will have integral links working with all departments.
Key Working Relationships (External): Customers, Third Party Intermediaries, Industry Bodies
Roles & Responsibilities
What You'll Be Doing:
Resolution of metering faults identified from industry standard data flows. Completing the necessary actions and ensuring that these are clearly documented where required.
Investigate job failures or requests for further information from metering agents from the monitoring of industry standard data flows, completing the necessary actions and ensuring that these are clearly documented where required.
Monitor for notifications from metering agents where they have failed to obtain a meter read. Ensure that these instances are investigated and standard industry processes followed.
Resolution of both Non Half Hourly (NHH) and Half Hourly (HH) data exceptions received from standard industry data flows ensuring that the resolution is complete and documented.
Monitoring and managing the settlements mailbox (settlements@bpgenergy.com) and other customer contact channels ensuring that all items are actioned and filed.
Monitor reporting and requests from metering agents to ensure any required actions are completed.
Assist with issuing data flows to Meter Operators for the install, exchange and removal of meters where required.
Investigate and resolve instances of failed appointments from our metering agents ensuring efficient resolution.
Large EAC/AA reporting including submission to Elexon and ensure any complex issues are escalated.
Monitor and resolve supplier to supplier communications via the correct channels.
Personal Specification Skills & Experience
What Makes You the Perfect Fit:
Customer service and Administrative Experience
Computer literate – Excel, Word, Mac & Windows OS. And Proficient in computerised systems, including data entry and record keeping
Excellent phone etiquette and communication skills
Able to use your initiative, and will complete tasks, no matter how big or small.
Experience of working in a fast-moving environment, with an ability to handle numerous projects with competing deadlines and priorities
Highly organised, with good time management skills
Adaptable, with a willingness to learn
Experience working both independently and in a team-oriented, collaborative environment
Bonus Points if You:
Previous experience in an operations administrative or clerical role preferred
Experience of working in the Utility industry would be valuable but those new to the industry will be given all necessary support by our experienced staff.
Personal Attributes:
Excellent people skills, able to collaborate with a wide range of people to meet deadlines
Strong written and verbal communication skills
Ambitious who is looking to grow and progress in their career.
Passion for creativity and fun
Self-motivated
Resourceful, sharp and efficient, who is a stickler for detail
The above serves as a guide and is not exhaustive; all professional staff are expected to undertake other duties and projects as may be reasonably required by the business in accordance with the grade of the post.
What’s in it for You
We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Evolve Energy offer a range of benefits such as:
Flexible & Hybrid work hours
An amazing team with a community feel
Opportunities to grow and develop your career.
Regular recognition and reward programs
Enhanced Annual Leave
Free Refreshments & Breakfast
Cycle to work & EV scheme
Private Healthcare, Cash Health Plans & Annual fitness membership contribution
Company Sick Pay Scheme
Employee Discount Scheme
EAP – health assistance and mental health first aiders
Company pension
Volunteering Days
Social Events
*Qualifying criteria
Roles maybe subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Evolve Energy could be the next step in your career journey.
Ways To Get In Contact With Evolve Energy
Call Us
Or fill out our contact form, please see below